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At Knowles Green Ltd, we prioritise your satisfaction with our products. Please take a moment to inspect your goods upon delivery to ensure they meet your expectations. Should you receive incorrect, unsatisfactory, or damaged items, we kindly ask that you contact us promptly to address any concerns. You can reach us within 3 days of delivery by calling 01625 408661.

Returns Due to Incorrect, Unsatisfactory, or Damaged Items: If the goods you receive are incorrect, unsatisfactory, or have been damaged during transit, we are committed to resolving the issue swiftly. We will refund your postage costs and provide you with the option of either a full refund or replacement with the correct items. In certain cases, we may request that the damaged products be returned to us.

Refunds for Correctly Supplied Food Items: Refunds for correctly supplied food items can only be processed in the event that they have been damaged during transit. Please note that occasional delays or undelivered parcels by the courier may occur. We kindly ask that you contact us immediately upon any concerns about your parcel.

Customer Responsibility: Knowles Green Ltd cannot be held responsible for parcels that remain undelivered or misrouted due to incomplete or incorrect addresses provided by the customer, or in instances where the customer or recipient is unavailable to receive the shipment.

Cancellations: Due to the nature of our products, we regret that cancellations after an order is placed are not possible. Therefore, refunds cannot be granted once an order is confirmed. Please be aware that credit card authorisation and payment are processed at the time of order placement.

At Knowles Green Ltd, we strive to provide exceptional products and services. If you encounter any issues or have further queries about our returns policy, please do not hesitate to contact us at the provided number or via email at

Please note that this returns policy is subject to change without prior notice, and the latest version will always be available on our website.

Thank you for your understanding and for choosing Knowles Green Ltd.

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